Refund policy
Returns & Client Care
The 30-Day Policy We accept returns within 30 days of your order's arrival. To maintain the integrity of our collections, all returned pieces must be in their original, immaculate condition—unworn, unwashed, and unaltered, with all original tags attached and packaging fully intact. Proof of purchase is required.
Initiating a Return To begin the return process, please contact our team at rudehabitsco@gmail.com. Unauthorized returns sent without prior approval will be declined and returned to the sender.
Upon authorization, you will receive a return shipping label alongside detailed dispatch instructions.
Quality Assurance We stand behind the craftsmanship of every piece. Please inspect your order upon delivery. In the rare event that an item arrives damaged, defective, or incorrect, contact us immediately so we can swiftly rectify the issue.
Final Sale & Exclusions Due to their nature, certain pieces are not eligible for return. This includes custom or bespoke items, personal care goods, and gift cards. Additionally, all discounted and sale items are considered final sale.
Exchanges Due to the limited availability of our releases, we do not facilitate direct exchanges. To secure an alternate size or colorway, we recommend returning your original piece for a refund and placing a new, separate order.
EU Client Policy For clients within the European Union, you maintain the
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rudehabitsco@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rudehabitsco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rudehabitsco@gmail.com.
right to cancel or return your order within a 14-day window from delivery, without justification. All standard condition requirements (unworn, original tags, original packaging) still apply.
Refund Processing Once your return is received and inspected by our facility, you will be notified of its approval status. Approved returns will be refunded automatically to the original payment method within 10 business days. Please allow additional time for your financial institution to process and post the transaction.
If more than 15 business days have passed since your return was approved, please contact us at rudehabitsco@gmail.com.